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Don't Let Your Techical Issues Affect Your Business's Website

September 7, 2012

Customer support should be something you can rely on when you need assistance with your website. You can trust your support needs to a moonlighter (someone that offers technical support in addition to their full-time job). However, moonlighters may only address your website’s issues when they’re available.  That’s why it’s beneficial to trust your technical support needs to a web design firm that’s local, reputable and can offer full-time support during normal business hours -so your issues are addressed promptly.

Use a Local Web Design Firm

A local web design firm can better serve your technical support needs. Should you decide to add pages or make changes to your website, you can set up in-person appointments or call during normal business hours to discuss those changes.  If your site requires updates, a local web design firm can speak with you either in person, or over the phone to gather details to implement them.

Use a Reputable Web Design Firm

While some moonlighters come highly recommended, their previous clients may have completely different needs than you.  Your business is unique, and you want to trust any issues to a company with an established track record.  Usually any web design firm that’s been in business for more than three years is a good bet.  A web design firm with a solid portfolio, years of experience and a growing customer base is one that can address a variety of critical issues that may be affecting your website.

Use a Web Design Firm with Dedicated Support

Technical issues are a fact of life.  If you rely on a moonlighter, your issue competes with their time. A web design firm with dedicated support can address your issues during normal business hours.  If your issue requires immediate resolve, the company with dedicated support will work to correct your issues immediately.

Using a web design firm that’s local, reputable and has dedicated support will give you peace of mind when website issues arise.  Don’t let your site’s issues go unattended.