Blog

Contacting the LWW Team - June 2020

Legend Web Works has been operating remotely the past few months along side you. Now that many storefront and restaurant businesses are beginning to reopen we are committed to helping you during this time of transition too.

 

For the fastest response time your online account is your go-to tool for all correspondence.  Whether you are in the middle of a new website project, need help with your email or need something new for your live website you can send our team your requests 24/7 through your online account.

mobile support

Make it easy on yourself and go mobile

 

We understand not everyone is sitting in front of a desktop computer all day. Contact us on the go by going to support.legendwebworks.com on your mobile phone or tablet and add us to your Home Screen.

 

While you are on the go you can easily:

 

  • Send a response about a project you are working on.
  • Submit a new Support Request.
  • Check the status of a Support Request.
  • Respond to a Support Request
  • Update the users and allowed to have access to edit your site and submit support requests.
  • View/Print Invoices
  • View Web Stats and Custom Reports

Update the Users on your account

 

As you add employees back into the fold, please be sure to update their contact information under the Account Tab.

 

Our team will only interact  with the users and contacts you give us permissions to. This keeps your account secure and prevents anyone from calling or emailing attempting to making a request on your behalf without your permission. If you have an IT person or marketing agency that needs to be able to communicate with us, please be sure to add them as a contact on your list as well.

account tab

While using your online account portal gets your message to the right person quickly if you do need to call, please call 513.492.9008 and leave a voicemail and we will return your call.  If this is an urgent business matter, please email [email protected] or contact our Operations Director, Jesse Kankowski, at 513.254.9081.

Thank you for your continued support. We look forward to hearing from you soon!